Security Assistance, Grievance Redressal & Scheme Implementation Cell
Affiliated with the Office of the Assistant Commissioner, Social Welfare, Pune — Department of Social Justice & Special Assistance, Government of Maharashtra
About the Cell
The Security Assistance, Grievance Redressal & Scheme Implementation Cell is operated by Avani Helpo Foundation and functions from the office space made available by the Office of the Assistant Commissioner, Social Welfare, Pune.
The Cell has been established to facilitate awareness, access and implementation of various Social Welfare schemes, provide guidance to eligible beneficiaries, receive and assist with grievance redressal, and strengthen coordination between citizens and the Social Welfare Department.
Based on the proposal submitted by Avani Helpo Foundation, the Office of the Assistant Commissioner, Social Welfare, Pune provided office space for conducting activities relating to dissemination of information about Government welfare schemes, assisting eligible beneficiaries in accessing scheme benefits, and undertaking grievance redressal initiatives, particularly for persons with disabilities and other eligible beneficiaries.
The Cell functions in coordination with the Social Welfare Department to ensure that eligible citizens receive timely guidance, assistance and access to Government welfare schemes.
Vision
To build a transparent, citizen-centric and accessible support system that ensures every eligible citizen is aware of, able to access and benefit from Government welfare schemes while receiving timely assistance for grievance redressal.
Mission
To assist eligible citizens in accessing Government welfare schemes.
To create awareness regarding Social Welfare programmes.
To facilitate grievance registration and preliminary grievance assistance.
To promote effective implementation of welfare schemes.
To strengthen coordination between citizens and the concerned Government authorities.
To ensure that eligible beneficiaries receive proper guidance throughout the application and benefit delivery process.
Objectives
Disseminating information about Government welfare schemes.
Assisting citizens in understanding eligibility and documentation requirements.
Supporting beneficiaries in submitting online and offline applications.
Providing preliminary assistance in grievance registration and coordination with the concerned Government offices.
Assisting citizens facing difficulties in receiving eligible scheme benefits.
Organising awareness programmes, outreach campaigns and beneficiary guidance camps.
Promoting transparency, accountability and citizen participation in welfare scheme implementation.
Services Offered
Online Grievance Registration Portal
To make grievance registration more accessible, an Online Grievance Registration Portal has been integrated into this website. Citizens may submit grievances or information relating to:
- Social Welfare Department schemes.
- Delay or denial of Government scheme benefits.
- Scholarship-related issues.
- Disability welfare schemes.
- Hostel-related grievances.
- Senior Citizen welfare matters.
- Scheme implementation issues.
- Irregularities in Government welfare programmes.
- Alleged malpractice, unauthorised collections or exploitation in the name of Government schemes.
- Complaints regarding agents, middlemen or fraudulent activities connected with welfare schemes.
- Matters relating to Scheduled Castes and Scheduled Tribes welfare requiring appropriate guidance and referral.
- Other issues requiring coordination with the concerned authorities.
All grievances received through the portal are reviewed and, wherever appropriate, coordinated with the relevant Government department or competent authority for further action.
Confidential Reporting
The Cell also accepts confidential information relating to:
- Corruption.
- Misuse of Government welfare schemes.
- Fraudulent practices.
- Illegal collection of money.
- Exploitation of beneficiaries.
- Scheme-related irregularities.
- Other matters affecting public welfare.
Where confidentiality is requested, every reasonable effort will be made to protect the complainant's identity in accordance with applicable law and administrative requirements.
Working Procedure
Receipt of grievance, application or representation.
Preliminary scrutiny of the submitted documents.
Assessment of the issue and identification of the appropriate Government authority.
Assistance in forwarding the matter to the concerned office where applicable.
Follow-up coordination, wherever required.
Guidance to the applicant throughout the process.
Maintenance of records and reporting, where applicable.
Headquarters
Operated by: Avani Helpo Foundation
Dr. Babasaheb Ambedkar Social Justice Bhavan, Assistant Commissioner Building, Social Welfare, A-Wing, Suraksha Sahayata Takrar Nivaran Madat Kaksh, Maharashtra State – Head Office, Opposite Vishrantwadi Police Station, Yerawada, Pune
The Cell functions from the office premises made available by the Office of the Assistant Commissioner, Social Welfare, Pune.
Our Commitment
We are committed to promoting transparency, accountability and citizen-centric governance by helping eligible beneficiaries access Government welfare schemes, providing structured grievance assistance, facilitating public awareness and supporting coordination between citizens and the concerned Government authorities.
Important Disclaimer
- The Security Assistance, Grievance Redressal & Scheme Implementation Cell provides guidance, application assistance, grievance registration support, preliminary grievance facilitation, documentation assistance and coordination with the concerned Government departments.
- Final statutory decisions, investigations, approvals, sanctions or legal actions remain exclusively within the jurisdiction of the competent Government authorities as prescribed under applicable laws, rules and Government procedures.
This approach ensures transparency while accurately reflecting the Cell's facilitative role.
Have a grievance to report?
Register it online and our team will get back to you within 48 working hours.